Reference

Know Your Legal Position Before Access

Account terms, privacy controls, and DANA, OVO, GoPay, QRIS record rules sit on this Legal page before you open your account; we apply the same wording on mobile…

Local-law access onlyDANA OVO GoPay QRISData request path09:00-23:00 WIB support
jktwind Know Your Legal Position Before Access
CONTACT ROUTES

Reach Us On Legal Questions

Legal questions need a clear route, not a sales script. Use live chat, WhatsApp, or email when you need terms explained, want a data copy, or…

Live chat Open live chat from the Legal footer and choose Account Terms.
WhatsApp Message WhatsApp at the number shown inside your account when you cannot enter the…
Email Send email to [email protected] for data copies, correction requests, or dispute records.
DATA CONTROLS

Control Your Data And Account Record

Your legal rights only work if the account record is accurate. We limit internal access to profile details, transaction IDs, device sessions, and cookie choices to teams that need them for account…

Data collected

We collect your account name, phone number, email, login sessions, wallet references, and messages you send us. These details let us match legal requests to the right account without asking for unrelated files.

Cookie choices

Cookie settings support login continuity, fraud checks, and language display. If you clear browser cookies, we may ask for a fresh login code before showing account terms or wallet history.

Account security

Use Account > Security > Password to change credentials after a shared-device login. We also flag unusual device sessions and may ask for phone confirmation before legal or wallet changes proceed.

Retention

We keep transaction records, support chats, and account-change logs for the period needed to handle disputes, payment matching, and legal duties. After that, records are reduced or removed when practical.

Payment matching

DANA, OVO, GoPay, and QRIS references are stored with timestamps and account-name checks. This helps us answer wallet disputes without exposing another account or mixing two similar names.

Correction requests

Ask us to correct a wrong name spelling, phone number, or email through live chat or [email protected]. We may request a document image when the change affects account access or payment records.

Legal Questions You May Search

Legal answers should help you decide your next account step without guessing. These questions cover access, data copies, record correction, cookies, receipts, and dispute contact routes. If your case involves a payment reference or a blocked login, keep the transaction ID and your saved phone number ready before you contact us.

Access depends on local law in your location and is available only where local law permits. If rules in your area restrict access, we may block account actions or ask for extra confirmation.

Use the Legal link in the site footer before you open an account. The same terms load on mobile and web browser, so you can check eligibility, account duties, and wallet record rules first.

Contact live chat or email [email protected] with your username and saved phone number. We match the request to your account record, then tell you what data can be shared and how it will arrive.

Yes, ask through Account > Profile or contact support if you cannot log in. We may request a document image or payment reference when the change affects identity, access, or wallet records.

Receipts help us match a transaction ID, time, and account name to the correct wallet action. They also help answer disputes and confirm whether a payment provider asked for extra checks.

Cookies keep your session active, remember language display, and support security checks. If you clear them, the Legal page still opens, but account-specific terms may require a fresh login.

Our support desk tags legal disputes separately from general questions. Start with live chat during 09:00-23:00 WIB or email [email protected], and include the account step or payment reference involved.